Build Your Own Cake Bar Experiences
Booking Requirements
A signed agreement and a 50% non-refundable retainer are required to reserve your event date.
Your event is not considered booked until both the signed agreement and retainer have been received.
Cake Bar Experiences should be booked at least 60 days in advance whenever possible. Availability is not guaranteed for requests submitted with less notice.
Final Payment
The remaining balance is due no later than 14 days prior to the event date.
Clients who anticipate a payment delay must contact Sweetly Built before the due date. Sweetly Built may, at its sole discretion, grant a grace period of up to 2 days.
Failure to communicate regarding a late payment may result in cancellation of services and forfeiture of all monies paid.
Event Changes
Guest count changes, package modifications, flavor selections, add-ons, dietary accommodations, and customization requests must be finalized no later than 14 days prior to the event date.
Any increase in pricing resulting from approved changes is due immediately.
No changes will be accepted after the 14-day deadline.
Cancellations
The 50% retainer is non-refundable.
If cancellation occurs 30 or more days before the event date, any payments made beyond the non-refundable retainer will be refunded.
Cancellations made within 30 days of the event date are non-refundable, as event preparation, scheduling, purchasing, and planning have already been committed.
Rescheduling
One complimentary date transfer is permitted.
Requests to transfer an event date must be submitted at least 30 days before the original event date and are subject to availability.
The new event date must occur within 12 months of the original event date.
If a new date is not selected within 12 months, the booking will be considered canceled and all monies paid will be forfeited in accordance with this policy.
Additional date transfer requests are subject to a $75 administrative fee and availability.
Weather Policy
Sweetly Built can operate indoors or outdoors.
If severe weather impacts an outdoor event, the client may:
- Provide a suitable indoor or covered alternative location; or
- Request a date transfer, subject to availability and the rescheduling provisions outlined above.
Weather-related cancellations are not eligible for refunds.
Sweetly Built Mini Cakes To-Go
Ordering Requirements
Orders should be placed at least 14 days prior to the requested pickup or delivery date.
A 50% non-refundable retainer is required to reserve your order.
Final Payment
The remaining balance is due no later than 7 days before the scheduled pickup or delivery date.
Clients who anticipate a payment delay must contact Sweetly Built before the due date. Sweetly Built may, at its sole discretion, grant a grace period of up to 2 days.
Failure to communicate regarding a late payment may result in cancellation of the order and forfeiture of all monies paid.
Order Changes
Flavor selections, quantity changes, dietary accommodations, delivery information, and add-ons must be finalized no later than 7 days before the scheduled pickup or delivery date.
Any increase in pricing resulting from approved changes is due immediately.
No changes will be accepted after the 7-day deadline.
Cancellations
The 50% retainer is non-refundable.
If cancellation occurs 14 or more days before the scheduled pickup or delivery date, any payments made beyond the non-refundable retainer will be refunded.
Cancellations made within 14 days of the scheduled pickup or delivery date are non-refundable, as ingredients, supplies, scheduling, and production time have already been committed.
Rescheduling
One complimentary date transfer is permitted.
Requests to transfer a pickup or delivery date must be submitted at least 14 days before the original pickup or delivery date and are subject to availability.
The new pickup or delivery date must occur within 12 months of the original date.
If a new date is not selected within 12 months, the order will be considered canceled and all monies paid will be forfeited in accordance with this policy.
Additional date transfer requests are subject to a $25 administrative fee and availability.
Custom Items & Special Orders
Custom signage, personalized packaging, branded materials, specialty décor, custom menu displays, florals, and other custom items purchased specifically for your event or order are non-refundable once materials have been ordered or production has begun.
Clients may also choose to provide their own custom signage, décor, or branding elements for use during their event.
Force Majeure
Sweetly Built shall not be held liable for delays, cancellations, or inability to perform services due to circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Fire
- Flood
- Power outages
- Government restrictions
- Road closures
- Acts of terrorism
- Public health emergencies
- Serious illness or family emergencies
In such circumstances, Sweetly Built will make reasonable efforts to reschedule services when possible.
Cancellation by Sweetly Built
In the unlikely event that Sweetly Built is unable to perform services due to circumstances within its control, the client will receive a full refund of all payments received.
Refunds will be issued to the original payment method.
Questions
If you have questions regarding cancellations, refunds, rescheduling, or payment deadlines, please contact:
Sweetly Built LLC
hello@sweetlybuilt.com